Terms of Use

We welcome you to our website www.enrichlife.in, a professional online adolescent well-being services portal.
 
Please read these Terms and Conditions ("Terms") carefully before accessing the website and its applications, operated by M/s Enrich and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services. 
 

Applicability of These Terms

 
By accessing the services of Enrich through its website, or its applications/ services, you are agreeing to be bound by these terms and conditions of use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing our services. In case of any disagreement with the terms, you may simply not proceed further. We may modify these terms at any time without prior notice, by posting revised terms on our website. Your continuous use of our website constitutes your binding acceptance of these terms, including any modifications that we make from time to time. Usually such modification in the terms shall be prompted to you for your acceptance; any decline shall lead to discontinuance of services rendered by Enrich. These terms apply to all visitors, end-users/ users (adolescents/ minors below the age of 18 years)/parents/Guardians and "others" who access or use our Services.
  
We have the right, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:
 
1. Restrict, suspend, or terminate your access to all or any part of our Services;
2. Change, suspend, or discontinue all or any part of our Services;
3. Refuse, move, or remove any material that you submit to our website for any reason;
4. Refuse, move, or remove any content that is available on our website;
5. Deactivate or delete your accounts and all related information and files in your account;
6. Establish general practices and limits concerning use of our website.
 
You agree that we will not be liable to you for taking any of these actions.
 
You understand and agree that you may be contacted for various administrative and service communications via, mail or your personal contact number, you may opt either of the two, or both, as a convenient mode of communication at the time of registration process. Such communications are merely to maximize the user experience qua the services provided by Enrich.
 

"Definition"

 

For purposes of these Terms:

 
1. "Content" means any information, text, graphics, photos or other materials uploaded, downloaded or appearing on our website/Services.
2. "Services" includes counseling, career advisory etc.
3. "You" or "Your" or "User" "Customer" includes all visitors, end-users/users, minor child, parents/guardian, casual visitors accessing or using the Website for availing our services or otherwise. 
4. "Enrich", "The Company", "Ourselves", "We" or "Us" includes, M/s Enrich.
 

About Enrich

 
At Enrich we aim to address various issues related to adolescent/individual well-being with an approach that combines conventional and modern methods, to deliver efficacious results. Enrich began its operations in 2016, offering services for adolescent well-being and holistic development. This includes different programs for screening, assessment, online counselling, enrichment, and guidance on practices like Yoga & Meditation and Nutrition. Enrich aims to enhance the quality of life and improve overall functioning of adolescents through its services.
 

General Terms

 

  • You are responsible for your use of the Services, for any Content or decision or idea/ feeling/ emotion that you, the user, posts w.r.t to the said Services, and for any consequences thereof. For maximizing the benefits from the said services, it is expected that the End user honestly answers the questions that are put to them during the course of access of the said services. It is intensely expected that Parents/ Guardians of the End users understand the purpose of the said services and only after comprehending the essence of the said services & after agreeing to the same (wherever prompted to do so during usage), permit the user/ minor to engage themselves in practical usage. Any actual or practical usage by the Parents/ Guardian of the said services on behalf of the end user shall render the purpose of our services invalid, making the results inoperative. 
  • It is therefore expected that the end user/ minor accesses the services honestly, with a clear conscience and purpose, devoid of any influence/pressure from family, peer groups or any other third party.
  • The Tools used by enrich are purely for screening purpose, and in no way do we claim that they are diagnostic in nature. These tools have been prepared with the intention of providing clarity and reflection to the user.
  • We have qualified counselors to understand and help you out with your concerns and to ensure provision of quality services. However, we do not warrant that the quality of any service, information or other material purchased or obtained by you will meet your expectations or that any dissatisfactions will be compensated for.  Enrich will not be liable to be held responsible for suggestions given by these counselors/professionals and the same do not necessarily reflect the views of Enrich.
  • The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time (with gradual development in science and understanding of human Psychology) with or without prior notice to you. In addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you (Parents/ Guardians) or to users generally and may not be able to provide you with or without prior notice. We also retain the right to create limits on use at our sole discretion at any time with or without prior notice to you i.e. the users/ visitors/ Others.
 

M.I.T.C (Most important Terms & Conditions)

 
  • The Services of Enrich are not meant for those with mental illness or SUICIDAL TENDENCIES/ EMERGENCY SERVICES or any other severe psychological/ neurological condition or acute ailments and as such they do not fall under the definition of users/ end-users, therefore, it is strongly expected that such people refrain from accessing our said services.It is advised that such people/ visitors seek one-to-one professional help provided in a real (and not virtual) clinical setting.Further Enrich doesn't take responsibility of any consequences of whatsoever nature arising out of such irresponsible/ unauthorized usage/ access (of our services).
  • It is genuinely expected that Parents/ Guardians of the End users understand the purpose of the said services and only after comprehending the essence of the said services & after agreeing to the same (wherever prompted to do so during usage), Permit the end users/ minors to engage themselves in practical usage so as to maximize the potential benefits that our services can offer. For usage of any services by minors, a consent is necessary.
  • That minimal interference/ influence is expected from Parents/ Guardians while the end user is accessing the said services so as to maximize the accuracy of the results, which will eventually allow the end users to take qualified and prudent decisions(the idea with which Enrich was incorporated) to grant the said services to the end users.
  • You agree to defend, indemnify and hold harmless the M/s Enrich, its promoters, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: 
 
  1. your use of and access to the Service; 
  2. your violation of any of the terms; 
  3. your violation of any third party right, including without limitation any copyright, property, or privacy right; or Trade mark;
  4. any other claim of the third party w.r.t the End user or Parent/ Guardian.
 
  • This defence and indemnification obligation will survive these Terms of Service and your use of the Service. The questionnaires put before the end user are only illustrative in nature so as to draw out a logical conclusion, and in no way, do we support/ endorse or encourage any deviant activities, destructive behaviours.
  • The services provided by Enrich via third part have been incorporated because of their efficacy, evidence base and quality. However,Enrich does not guarantee absolute accuracy of these services.
  • These terms and conditions form part of the Agreement between the Parent/ Guardian (on behalf of the minor) and us. Accessing this website and/or undertaking a booking or agreement indicates that you understand, agree to and accept, the full Terms and Conditions contained herein. 
  • Any information provided by Enrich is only for the "user" and does not suffice for any Medico - Legal purpose.
  • Services and tools of Enrich are based on scientific evidence and draw inspiration from established theories and in no way do we intend to violate the authenticity of any copyrighted material.
 

Intellectual Property Rights

 
  • Copyright and other relevant intellectual property (Trade Secrets/ Trade Marks) rights exist on all text relating to the Company's services and the full content of this website provided by Enrich. 
  • This Company's logo is a trademark of this Company in India. The brand names and specific services of this Company featured on this web site are its intellectual property and cannot be used by any third party for personal/ commercial purposes, unless by way of License/ Assignment or permitted to do so by any other agreement or consent. 
  • Enrich uses well known third party software for providing the said services and all the IPRs vest with such respective third parties and Enrich doesn't claim any Intellectual property rights over them, unless permitted or authorized by such party.

 

Termination/ Suspension of services

 
  • We may terminate your access to and use of the Services, at our sole discretion, at any time and without any notice to you.
  • Upon any termination, discontinuation or cancellation of Services or your Account, all provisions of these Terms which by their nature should survive, will survive, including, without limitation, ownership provisions, IPRs, warranty disclaimers, limitations of liability, and dispute resolution provisions.
 

Communication/ Notices

 
  • We have our dedicated e-mail address for your various queries. Our E-mail & other contact information can be found on our "Contact Us" link on our website or via Company literature or via the Company's stated telephone, facsimile or mobile telephone numbers.
  • This company is registered in India, 1/46,IIIrd Floor, Vijay Enclave, Palam Dabri Marg, New Delhi - 110045.
 

Force Majeure

 
We shall not be liable for any failure to perform any obligation under any Agreement which is due to an event beyond our control, including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. However, it is our concerted effort and commitment that we shall overcome any such unforeseen situation and on occurrence of such an event shall forthwith inform the user of the same; and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein. The end user undertakes to keep Enrich indemnified and harmless owing to such unforeseen situation.
 

Availability

 
Unless otherwise stated, the services featured on this website are only available within India. All advertising is intended solely for the Indian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatsoever manner, howsoever caused.
 

Jurisdiction and Dispute Resolution

 
  • The laws of India govern these terms and conditions. Indian courts have exclusive jurisdiction (Exclusive Judicature at Delhi, India) in all disputes arising out of any access of our services. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.
  • You agree that any dispute or grievance shall first be resolved by referring the issue to our dispute/ grievance resolution team. You shall refer your claim/ grievance at info@enrichlife.in, the same shall be addressed/ resolved within 45 working days. You may also be called upon personally at our branch/ head office, if required, so as to expedite the dispute resolution. 
  • If the matter stands unresolved, then the case shall be resolved by Arbitration through a sole arbitrator who shall be appointed by M/s Enrich, and the place of Jurisdiction shall solely be at Delhi, India. The arbitration proceedings shall be governed by Arbitration and Conciliation Act, 1996, as amended up to date. The Arbitrators decision shall be final and binding on both the parties.
 

Payment Policy

 
  • We at Enrich care about your valuable account details and we appreciate that you maintain your trust in us for sharing such valuable information. Your privacy is important to us and we endeavor to keep your information secure.
  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology-Security Techniques- Information Security Management System-Requirements".
  • We reveal only the last four digits of your credit card numbers when confirming a Service. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when you finish using a shared computer.
  • Further you may make payments through other third party gateways like CITRUS PAY, PAYU BIZ, PAYPAL etc. Third party gateways are purely responsible for securing your private sensitive information and you proceed through them at your own risk. We owe no responsibility for any kind of information leak or wrongful loss through such third party payment gateways.
  • In case a payment is not effected owing to any technical reason, the same shall be conveyed to you via your personal e-mail id registered with us and you shall proceed with the payment process once again. Access of the services to the user shall be subject to clearance of payment and acknowledgement thereto, at our end. If the payment is reflected at your end, but the same is not updated in our system, resulting in denial of access to the services, the same shall be brought to the knowledge of our technical IT team, ordinarily within 24 hrs, at info@enrichlife.in and you shall produce your transaction details to us so as to ascertain such sale/ purchase. Such technical lapses shall be addressed within 3 working days. You undertake to indemnify and keep Enrich harmless for such technical lapses, which are not in our control.
  • Enrich assures you that your information is completely protected. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
 

About Invoice and Tax Deducted at the Source (TDS )

For invoices issued by M/s Enrich, service tax rate of 15% (including Swachh Bharat Cess and Krishi Kalyan Cess) on value of taxable services is applicable. 
 

How much TDS

 
The current rate of TDS for use of services offered by M/s Enrich, through its website is 15% excluding Service Tax and education cess. However, the rate of TDS is subject to change according to government regulations. Kindly note that by Enrich can't advise you on tax matters. If you have more questions regarding TDS or other tax matters, please check with a tax consultant.
 
Please Note that we do not have any kind of refund policy.
 

Limitation of Warranties

 

By using our website, you understand and agree that all Services and/or Resources and/or information we provide are "as is" and "as available". You agree to use it with your own discretion. This means that we do not represent or warrant to you that:

 

No warranty, guarantee, or conditions of any kind is created or offered on information or advice or suggestion, whether expressed and/or implied, in oral and/or in written via any communication medium, obtained by you from WEBSITE or through any Services and/or Resources and/or information that WEBSITE provides, except for those expressly outlined in this User Agreement.

 
i. The use of our Services and/or Resources and/or information will meet your needs or requirements.
ii. The information obtained by using our Services and/or Resources and/or information will be accurate or unfailing.
iii. The use of our Services and/or Resources and/or information will be uninterrupted, timely, secure or free from errors.
iv. Any complains, problems, defects in the operations or functionality of any Services and/or Resources and/or information that we provide will be repaired or corrected.
 

Limitation on Liability

 
The Company shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond the Company's reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including "line-noise" interference). WITHOUT LIMITING THE FOREGOING, THE COMPANY AND ITS AFFILIATES AND SUPPLIERS WILL NOT BE LIABLE UNDER ANY LAW, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF PROFITS, SERVICE INTERRUPTION, AND/OR LOSS OF INFORMATION OR DATA.
 
Last Updated: - 10/10/2016